Troubleshoot Store Import Errors

Steps to try if you receive an error when attempting to import orders into ShipStation from a connected store.

Follow the troubleshooting steps below when a store or marketplace is receiving an error message while attempting to import orders into ShipStation.

1. Review Support Resources

  • Are you getting an error when attempting to import orders? Review the Common Store Errors page. It contains a list of common errors you may see when trying to import orders into ShipStation along with their possible solutions.

    View the error for your store or marketplace by hovering over the Update all Stores button and clicking on Error updating - see more.

    V3_Toolbar_RefreshBTN-Error_MRK.png
  • Check the integration article for the store or marketplace you are connecting to ShipStation.

    The Integrations Help Guide includes an article for each of our store or marketplace connections. Each article has detailed steps on how to connect to ShipStation. When available, we also include connection-specific troubleshooting tips and links to partner resources that can help with certain issues you may encounter when connecting the account.

2. Ensure the Site is Not in Test or Maintenance Mode

Log in to your store or marketplace admin panel and ensure that the proper access and permissions are configured.

The store or marketplace you are connecting may also have restrictions on what kinds of users can create a connection to ShipStation, or may restrict you from accessing information required for the integration. We recommend using your Admin account to ensure you have access to proper permissions and information.

3. Review the Store Activity Log

Review the store activity log to help you determine when the error messages began. The log can also help to identify website modifications or orders that may have caused the error.

Store Setup page. Red box highlights Activity tab.

4. Reconfigure the Store Connection