Now that you have installed ShipStation Connect and connected your printers and scales, you can manage your settings.
The ShipStation Connect settings allow you to name your workstations and devices, disable access to printers you do not want to use with ShipStation, and share printers with other users on your ShipStation account.
If you are logged into ShipStation with the same username and password used to register ShipStation Connect, you will see a list of available workstations and printers you can then modify.
Workstation and Printer List
If you do not see a list with your workstation or active printers, check the following:
Confirm ShipStation Connect is running.
On a Mac, the ShipStation Connect icon will be in the top right menu bar of your screen. In Windows, the ShipStation Connect icon will be in your System Tray in the bottom right toolbar.
Confirm you are logged into ShipStation with the same username used to register ShipStation Connect.
If you have multiple users in your ShipStation account, make sure they have access to the proper printers for the documents they need to print.
When a printer is set to Shared, that printer is then visible and available to other users on your ShipStation account, no matter where they are or what workstation they are logged into.
When a scale is set to Shared, that scale is then available to all users so they can pull weights into ShipStation for the shipments they are working on.
If you set a printer to Disabled, that printer cannot be used to print any documents for any user. Disabled printers also cannot be selected as default printers for any document type.
If you set a scale to Disabled, ShipStation cannot access that scale to weigh shipments.
Deactivating a workstation in ShipStation Connect completely removes the workstation and all of the workstation's devices and shared settings. ShipStation recommends deactivating a workstation only when the workstation will no longer be used with ShipStation or when instructed to do so by ShipStation support.
When troubleshooting printing issues, ShipStation recommends following the steps in the appropriate troubleshooting guide to refresh the connection between the workstation and ShipStation Connect.
Click the Deactivate this workstation link below the workstation you wish to deactivate.
The ShipStation Connect settings screen will refresh and the workstation, its devices and shared settings will be removed.
Follow the steps in the Launch ShipStation Connect section of this help article to log in and reactivate a deactivated workstation.
After reactivating a printer workstation, be sure to review the Shared and Disabled options in your ShipStation Connect settings to ensure that the settings are correct.