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Coupang

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ShipStation Content Team

Updated

Coupang is one of South Korea's most popular e-commerce marketplaces. Coupang integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Coupang account with each order's shipment details as soon as you create each label.

US-based ShipStation users can now import Coupang orders and use ShipStation's order and shipment management tools!

Coupang Requirements

Connection Requirements:

  • An active account with Coupang.

  • Wing User Id

  • Vendor Id

  • Access Key

  • Secret Key

Order Import Requirements:

  • Must include a Ship To address.

Connect a Coupang Store to ShipStation

To connect your Coupang store to ShipStation:

  1. Log into your Coupang Wing account to access your API credentials.

  2. Open a new tab or browser window and log in to your ShipStation account.

  3. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  4. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  5. Click Connect a Store or Marketplace.

    Store Setup Settings, arrow points to Connect a Store or Marketplace button.

  6. Select the Coupang tile.

    Coupang logo on square tile button

  7. Fill out the necessary credentials:

    • Coupang Open API Key (Access Key)

    • Wing User ID

    • Vendor ID

    • Coupang Open API Key (Secret Key)

    Coupang connection pop-up window open in ShipStation settings

  8. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for the Coupang Integration

The ShipStation integration with Coupang supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Red X mark. Unsupported feature. No.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Grey dash icon. Not applicable.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Grey dash icon. Not applicable.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Marketplace to ShipStation Order Status Mapping:

ShipStation Status

Coupang Status

Awaiting Payment

N/A

Awaiting Shipment

INSTRUCT

Shipped

DEPARTURE

Cancelled

N/A

On Hold

ACCEPT

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Additional Features for Coupang Integration

The ShipStation integration with Coupang allows for the following additional features:

Feature

Description

Currency imports as Won

Currency imports as Won for South Korea.

US-based merchants

This integration supports US-based merchants selling into South Korea.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details About the Coupang Integration

  • Split Shipping is not supported.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information