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Shipwire

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ShipStation Content Team

Updated

Details about ShipStation's integration with Shipwire. Includes requirements, connection process, features, notes, and troubleshooting tips.

Shipwire is a worldwide fulfilment solution that will store your products and ship them to your customers. ShipStation's integration with them allows you to submit requests to Shipwire so they know what to ship and where to ship it.

If you do not yet have an account, go to the Shipwire sign-up page to sign up for an account!

Shipwire Integration Requirements

Connection Requirements:

  • An active account with Shipwire.

  • Your Shipwire account email address

  • Your Shipwire account password

Connect a Shipwire account to ShipStation

To connect your Shipwire account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Fulfilment Providers from the sidebar.

    Settings sidebar with Shipping section open and Fulfillment Providers section highlighted.

  3. Click the Add a Provider Account button.

    Fulfillment Provider Settings page with the Add a Provider Account button selected

  4. Select the Shipwire tile and click Connect.

    Shipwire logo

  5. Enter your Shipwire email address and password.

  6. Click Connect.

Warning

ShipStation does not validate the Shipwire email address and password during the connection process. Thus, it's possible to enable the Shipwire integration using an invalid email address or password without seeing any errors until ShipStation tries to get rates or submit a fulfilment request. If an invalid email address or password are entered, you'll need to remove Shipwire and re-add it using a valid email address and password.

Available Features or Shipwire

The ShipStation integration with Shipwire supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Carrier Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Red X mark. Unsupported feature. No.

Shipwire Services

  • Ground

  • 1 Day

  • 2 Day

  • Freight

  • International Economy

  • International Standard

  • PL International

  • PM International

Support-enabled Features for Shipwire

The following additional options can be enabled by ShipStation Support:

Feature

Description

Request fulfilment for insufficient inventory

By default, ShipStation will not submit fulfilment requests to Shipwire if the product has insufficient stock in Shipwire.

If this setting is enabled, ShipStation will submit fulfilment requests to Shipwire regardless of the current stock levels. These fulfilment requests will be set to Backordered/OnHold status in Shipwire.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details about the Shipwire Integration

  • ShipStation cannot control the specific shipping carrier, service, or package type that Shipwire will use to deliver your products to customers. Shipwire will choose the optimal shipping carrier, service, and package based on the products that are being shipped, the destination, and your Shipwire account settings.

  • ShipStation can only receive and store a single tracking number for a Shipwire fulfilment. If Shipwire used a carrier that supports multi-package shipping, ShipStation will receive a master tracking number that can be used for all packages in the shipment. If Shipwire used a carrier that does not support multi-package shipping, ShipStation will only store and use the first tracking number.

  • Rates for UPS are not yet available in the Rate Calculator.

Shipwire Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Unrecognized SKU

What it means: Shipwire was unable to identify the SKU that ShipStation is sending in the fulfilment request. Usually, this occurs because the SKU on the selling channel does not match the SKU used within Shipwire.

What to do: Edit the product defaults for the product and set the Fulfilment SKU to match the product's SKU in Shipwire. Be sure to Apply changes to open orders!

Standalone product details window with the Fulfillment SKU field highlighted

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.