Details about ShipStation's integration with FedEx. Includes integration requirements, connection process, features, notes, and troubleshooting.

ShipStation supports FedEx domestic and international shipping for merchants based in Germany, allowing you to use your contract rates with FedEx when creating labels.

If you do not yet have an account, go to the FedEx open an account page to create one!

FedEx Requirements

Connection Requirements:

  • An active account with FedEx.

  • Your FedEx account number.

  • Your FedEx account shipping address (located in your FedEx account admin details).

  • The email address and phone number associated with your FedEx account.

  • To ship internationally, you must also upload a signature and letterhead image file to ShipStation. See the Upload Letterhead and Signature section below for details.

International Requirements:

  • Commercial Invoices are automatically generated by FedEx and sent electronically (if supported by the destination country). You may be required to upload a header and signature image in ShipStation for some countries.

  • DDP is supported.

  • ShipStation will send your EORI and VAT numbers when creating your label.

Connect a FedEx Account to ShipStation

To connect your FedEx account to ShipStation:

  1. Select the FedEx tile and click Connect.

    FedEx Logo
  2. Read through the FedEx End-User licence Agreement and click I Accept.

  3. Fill out your FedEx Account No and default Shipping Address.

  4. Enter an Account Nickname to help you identify the account in ShipStation.

  5. Click Connect.

Available Features for FedEx Integration

ShipStation's integration with FedEx supports these standard features:

FedEx Additional Features

ShipStation's integration with FedEx allows for these additional features when you use standard FedEx services:



Invoiced carrier

FedEx bills you for only the labels you use, which are invoiced monthly to you on your account. FedEx does not charge your account when you create the label in ShipStation.

Any FedEx labels you create in ShipStation that are NOT used to ship a package will not be billed on your invoice. However, you may still wish to void labels you don't use for improved accuracy in your shipment records.

Electronic Trade Documents (ETD)

ShipStation will automatically try to submit customs information electronically through FedEx's ETD program.

Labels created using ETD will have ETD printed somewhere on the label. If ShipStation is not able to submit customs information through ETD (either because it's not enabled for your FedEx account, or because the destination country does not support ETD), you will need to print any necessary customs forms.

Third-party and Recipient billing

You may bill label charges to an account other than the FedEx account connected to your ShipStation account. This is called Third-party billing.

To bill label fees to a third-party account:

  1. Select the FedEx service, package type, weight, and other options for the shipment, as usual.

  2. Go to Other Shipping Options and choose ThirdParty from the Shipping Account drop-down menu.

    Shipping sidebar other shipping options shows ThirdParty as Shipping Account
  3. Enter the Account #, Country, and account zip code.

  4. Create the label.

You must have your FedEx account connected to ShipStation to choose a FedEx service for a shipment and add a third-party account.

Bill duties and taxes to payor of shipping charges

Enable this option to have the costs of duties and taxes billed back to your FedEx account.

If used in conjunction with third-party or recipient billing, the billed account will be responsible for the duties and taxes.

Collect on Delivery

When you create FedEx shipping labels, enable Collect on Delivery so that FedEx will collect funds from the recipient when they deliver the package.

FedEx Support-Enabled Features

In addition to the features listed above, the following can be enabled by ShipStation Support.



FedEx Retail Rates

If this setting is enabled, the estimated rates you see when you Get Rates (in the rate calculator or the shipping sidebar) will display the FedEx retail rates. However, FedEx will still charge you based on your FedEx account negotiated rate and the Carrier Fee displayed in the Shipments grid will display the actual estimation from FedEx based on your account's negotiated rate.

Bypass ETD

If this setting is enabled, ShipStation will not attempt to submit customs information through ETD. You will be responsible for providing any necessary customs documents to FedEx.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Schedule a FedEx Pickup in ShipStation

You can schedule a pickup of your FedEx Ground or FedEx Express shipments within the ShipStation app. These instructions outline how to schedule and the requirements to ensure a timely pickup.


To ensure that FedEx can accept the pickup request, the shipment must meet these requirements:

  • Total package weight cannot exceed 150lbs.

  • Maximum number of packages for a single pickup request is 99.

  • Include the latest time your package can be picked up or your company’s close time.

  • FedEx Ground Pickup can be scheduled for the next business day or any business day up to 2 weeks in advance.

  • FedEx Express pickup can be scheduled for the current or next business day.

  • If you need to schedule a pickup for both FedEx Express and FedEx Ground packages, you need to schedule a pickup for each of the services individually.

    Carrier pickup popup showing available FedEx services
  • You cannot edit a pickup request. To change a request, you must delete the original request and enter a new request.

  • For FedEx Ground and FedEx Express pickups, you may request an alternate pickup address other than the shipping location attached to the FedEx account number. An additional surcharge will apply.

  • If you already have a regularly scheduled pickup, it is not necessary to schedule a one-time pickup or to add another regularly scheduled pickup.

Scheduling a Pickup
  1. Select FedEx from the Schedule a Pickup drop-down menu.

    Schedule a pickup drop-down menu with FedEx account selected
  2. Fill out the required information on the Schedule a Pickup form.

    FedEx pickup pop-up screen showing all options
  3. Click Schedule a Pickup to complete the request.

Surcharges do not display in ShipStation!

ShipStation will not display any additional fees that the FedEx pickup request may charge.

FedEx Branded Labels and Messages

For services that support label messages, Label Message 1 will print in the REF (Reference) field, Label Message 2 will print in the INV (Invoice) field, and Label Message 3 will print in the PO (Purchase Order) field.


FedEx sample label Logo and Message area highlighted.

Label Messages will also print on the commercial invoice for international shipments. Label Message 1 will print in the Special Instructions field, and Label Message 3 will print in the Purchase Order No field.

Label Message 2 is not used for commercial invoices. Instead, ShipStation submits the Order Number as Invoice No.


FedEx Commercial Invoice Invoice number and special instructions highlighted.

Upload ETD Letterhead and Signature

To simplify the process of international shipping, FedEx uses Electronic Trade Documents (ETD). ETD submits international documentation (like customs forms) electronically and you no longer have to print and attach documents to the shipment. To use the FedEx ETD option inShipStation, you must add your letterhead and signature images to your account.

Image Requirements

  • Both Letterhead and Signature images must be in either GIF or PNG format.

  • Dimensions for the Signature image are a maximum of 240 x 25 pixels (3.5 x 0.5 in).

  • Dimensions for the Letterhead are a maximum of700 x 50 pixels (7.5 x 1.6 in).

See the FedEx Instructional Help Guide for step-by-step instructions on how to create a signature image.

To upload:

  1. Click Settings on your FedEx account.

    Settings page with FedEx Settings link outlined
  2. Use the Select a File and Upload buttons to upload your signature and letterhead images.

    FedEx settings popup with the Upload signature and Upload letterhead section outlined
  3. Click Confirm.

You can now ship international parcels with FedEx and your international documentation will be sent electronically!

Additional Details about the FedEx Integration

  • ShipStation does not support "Cash Only" FedEx account types. You must be on a billed account to connect FedEx with ShipStation.

  • The Ship Date for created labels must be within 10 days of the current date.

  • The international setting Sign Customs As does not apply to FedEx shipments. Instead, customs forms will be signed using the Return Name from the Ship From Location.

  • ShipStation's address validation tool does not distinguish between Residential or Commercial addresses, so all addresses process as Commercial addresses. This may cause the estimated rates to be incorrect for some Residential FedEx shipments.

  • When you get rates for FedEx on a Saturday, a Saturday-Pickup fee will be included in the estimated rate. This fee will only apply when the package is actually picked up on a Saturday.

  • Label Message 3: To use Label Message 3, you must also use Label message 1 and 2.

  • The ability to ship Dangerous Goods is unavailable within ShipStation. Please ship Dangerous Goods directly with FedEx.

  • The Drop Off Type you select in the FedEx carrier settings can affect estimated rates. We recommend that you choose the same Drop Off Type you and your FedEx representative set up to use with your account. The available options are as follows:

    • Regular Pickup: The shipper already has an every-day pickup scheduled with a courier.

    • Request Courier: The shipper will call FedEx to ask for a courier.

    • Drop Box: The shipper will drop the package in a FedEx dropbox.

    • Business Service Centre: The shipper will drop off the package at an authorized FedEx business service centre.

    • Station: The shipper will drop off the package at a FedEx Station.

FedEx Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.


How to troubleshoot or resolve

Error: Unable to register meter: Shipping address provided does not match our records

To create FedEx labels or get rates from FedEx, ShipStation must register each Ship From Location in your account with FedEx. This registry creates a meter number that we store on our backend. If a Ship From Location does not have a meter number yet, ShipStation will attempt to register it when you get rates or create a shipment. This error message occurs when the address we're using to register does not match the FedEx account's Shipping Address.

There are two ways you should try to resolve the error:

  1. Go to Settings > Shipping > Carriers, and click the Settings link for your FedEx account. Update the FedEx Account Address to match your FedEx Shipping Address, then click Confirm.

  2. Go to Settings > Shipping > Ship From Locations and Edit the Ship From Location. Update the Ship From Address to match your FedEx Shipping Address, then click Save Changes.

To ensure it worked, go back to the Orders tab and try to get a rate for the same order that returned the error. The error message should disappear and display a rate from FedEx.

If you updated your Ship From Location, you can edit it again and set it back to your actual Ship From Address. We only need the address to match FedEx's Shipping Address when we register the Ship From Location for the meter number.

Error: Unable to create FedEx shipment. Drop off type is not allowed

This error occurs when creating return labels if your FedEx account is set to use a Drop Off Type that FedEx does not support for returns. To resolve this issue, you'll need to change the Drop Off Type selected for your FedEx account.

Go to Settings > Shipping > Carriers, and click the Settings link for your FedEx account. Then, set the Drop Off Type to Regular Pickup.

You can then create return labels as needed. After you create your return labels, we recommend you set the Drop Off Type back to whatever you normally use.

Error: FedEx: Commodity # - Commodity is required

This error message occurs because customs information is absent from the international shipment, or the customs declaration contains characters that FedEx cannot process. The # in the error will indicate which customs line is causing the error.

To resolve this error, open the order details and ensure customs information exists for the shipment. If no customs declarations exist, add them to resolve the error.

If the customs declarations are present, check for any special characters (like # $ or ’) and remove them.

Error: Unable to create FedEx shipment. Incomplete commodity description #.

This error means that the customs description for an item did not meet FedEx's keyword criteria and must be more descriptive. Update the customs declaration to clarify what the international shipment includes. The # will point to which customs line is causing the error.

See FedEx's page on Commodity Descriptions for more details.

Some labels are blank for multi-package labels with some FedEx services when using the Google Chrome browser.

To resolve the blank label issue, preview and print the labels with an alternate browser.

The tracking number, barcode, and other information are absent from the label.

This issue can happen if the address or label messages contain special or Unicode characters not supported by FedEx. In these cases, we submit the information to FedEx and FedEx creates a shipment as expected, but the label image itself is corrupted and multiple details are absent.

To resolve the issue, you'll need to void the shipment, then correct the information as needed.

  • If the issue occurs for all FedEx shipments, it's most likely an issue with the Ship From address or the label messages.

  • If the issue only occurs for a specific order, it's most likely an issue with the Ship To address.

The most common cause of this issue is a line-break Unicode character in Address Line 1. This character is not visible in the ShipStation interface, but it's still sent to FedEx when you create the label. To fix the character, completely erase Address Line 1 and retype it manually. Once corrected, create a new shipping label.

Negotiated rates do not appear in ShipStation

If your FedEx account has negotiated rates enabled, you will first need to create a FedEx label through ShipStation's Rate Calculator. Once you have done so, ShipStation will then display your account's negotiated rates.

If you do not need to use the label created via the Rate Calculator, simply void the label afterward.

If your negotiated rates still do not appear in ShipStation, remove and re-add your FedEx account in Settings > Shipping > Carriers. Then create another label via the rate calculator.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts