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Deutsche Post Cross-Border

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ShipStation Content Team

Updated

The Deutsche Post Cross-Border integration with ShipStation offers international services for ShipStation accounts based in Germany, France, and the United Kingdom.

When shipping internationally with Deutsche Post, your shipment's customs declarations (CN22 form) will print automatically with the label.

Deutsche Post Cross-Border Integration Requirements

Connection Requirements:

  • An active account with Deutsche Post Cross-Border

  • Your Deutsche Post Client ID, Customer EKP, and Client Secret

Other Requirements

Connect a Deutsche Post Cross-Border Account to ShipStation

To connect your Deutsche Post Cross-Border account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carrier settings, arrow points to add a carrier button

  4. Select the Deutsche Post tile and click Connect.

    SET_SHP_Carriers_DeutschePostCB_Tile.png

  5. Enter your Deutsche Post account Client ID, Vendor ID, Customer EKP, and Client Secret.

  6. Click Connect.

Available Features for the Deutsche Post Cross-Border Integration

ShipStation's integration with Deutsche Post Cross-Border supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Deutsche Post Cross Border International Services

  • Packet Tracked

  • Packet Plus

  • Packet Priority

  • Packet Standard

Deutsche Post Cross Border Package Types

  • Package

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About the Deutsche Post Cross-Border Integration

  • Voiding a Deutsche Post label through ShipStation does not void the label with the carrier. You will not be invoiced by Deutsche Post for unused labels, so Deutsche Post does not require you to void labels that you will not use.

    You can still void the label in ShipStation to move the shipment back to Awaiting Shipment and create a new label.

  • ShipStation's auto-tracking feature works only with services that support tracking - Packet Tracked and Packet Plus. Priority and Standard services do not support tracking.

  • ShipStation prints Label Message 1 in the custRef field for Deutsche Post labels. Label Messages 2 and 3 are not supported for Deutsche Post labels.

  • The Deutsche Post services available in ShipStation are not eligible for carrier insurance.

  • ShipStation's integration with Deutsche Post Cross-Border does not support third-party billing.

Troubleshooting Tips for Deutsche Post Cross-Border Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: custRef: size must be between 0 and 28 (Generic).

Deutsche Post Cross-Border only supports Label Message 1, and the message can be no longer than 28 characters.

If you have default Label Messages configured in your Settings > Printing > Printing Setup > Label Document Options, edit Label Message 1 to be 28 characters or less.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.