Linnworks

How to add a Linnworks store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Linnworks lets businesses sell on multiple channels and manage their online, retail, and warehouse operations within one system. Bulk list your items and manage your inventory and orders. Link Linnworks to ShipStation and quickly fulfill your orders using our automation features and integrations with all the major shipping carriers. Start importing Linnworks orders into ShipStation in just a few steps!

Schedule a demo with Linnworks to learn more.

Linnworks Requirements

Connection Requirements:

  • An active account with Linnwork (only available for the web-based version of Linnworks).

  • Linnworks Username and Password

Order Import Requirements:

  • Include a Ship To address.

Connect a Linnworks store to ShipStation

To connect your Linnworks store to ShipStation:

  1. Log into your Linnworks account.

  2. Click Shipping, then select ShipStation.

    Linnworks dashboard menu with Shipping and ShipStation option highlighted.
  3. Click the Add New button.

  4. Enter a ShipStation Integration Name.

  5. Select a folder for ShipStation to export orders from.

    If not specified, ShipStation will pick up all orders except the ones assigned to fulfilment centres.

  6. Select a tag that will appear next to the order when exported to ShipStation.

  7. Select a ShipStation Default Service that will be assigned to Linnworks orders when passing to ShipStation.

  8. Select Linnworks Default Service that will be assigned in case the service used to process the order is not mapped with any Linnworks shipping services.

  9. Click Create to generate your URL to Custom XML Page.

  10. Select the Linnworks tile.

    Linnworks logo.
  11. Enter your Linnworks Username and Password, as well as the URL to Custom XML Page.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

For details on how to configure ShipStation-related settings in Linnworks, review the Linnworks' ShipStation Integration article.

Available Features for Linnworks Integration

The ShipStation integration with Linnworks supports the following standard features:

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Linnworks Integration

  • ShipStation cannot properly update Linnworks when an order is split through ShipStation. Any orders that need to be split should be split on Linnworks.

  • Most of the configuration options for the integration are managed through Linnworks. Review the Linwwork's ShipStation integration page for more details. We recommend that you contact Linnworks directly if you're having trouble configuring any of the ShipStationintegration settings found within Linnworks.

Linnworks Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: (400) Bad Request

What it means: This error message typically means that ShipStation is either not providing the correct credentials or trying to contact the incorrect URL.

What to do: To resolve this error, reconfigure your Linnworks store connection in ShipStation to correct the credentials and store URL.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information