How to add a Brightpearl account to ShipStation, what features are available, and other need-to-know details.
Brightpearl is a multi-channel, retail-management system that brings orders, inventory, customer data, accounting, and reporting together in one place. Brightpearl integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Brightpearl account with each order's shipment details as soon as you create each label.
You can arrange a Brightpearl demo here on their website.
Connection Requirements:
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An active account with Brightpearl.
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Brightpearl user name, password, and Integration URL
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Account Code, Channel IDs, and Data Centre Code
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Determine the Brightpearl action when orders ship.
Order Import Requirements:
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Orders must have a Goods-out note in the Printed status before they will import to ShipStation.
To connect your Brightpearl account to ShipStation:
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Select the Brightpearl tile.
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Fill out the form that appears in the connection window.
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Click Connect.
If you're unsure what to put in any of those fields, review this Brightpearl help article which describes how to find each field.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Orders do not import into ShipStation. |
Ensure that the Order has a Goods-out note in the Printed status so it will import to ShipStation. |