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Back Market

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ShipStation Content Team

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How to add a Back Market store to ShipStation, what features are available, and other need-to-know details.

Back Market is a top marketplace in France for refurbished electronics, and they specialize in phones. Back Market also serves the US, UK, France, Germany, and several other European countries. Back Market integrates directly with ShipStation to automatically import your orders and start shipping quickly. ShipStation will automatically notify your Back Market account with your order's shipment details.

Updates to ShipStation's Back Market Integration

  • Effective April 24, 2023: All Back Market sellers will have 60 days to update their Back Market API token to be compliant with Back Market’s improved security standard. After that time, the old API token will expire and your integration will not function properly.

    To update your Back Market API token:

    1. Log into your Back Market Back Office, click the Options tab and then click the Integrations tab.

    2. Locate your active ShipStation integration and click the trash can icon to the right to remove it.

    3. Refresh the browser page.

    4. Click the Add New Integration button and select ShipStation from the drop-down menu, then click Confirm.

  • ShipStation has updated our Back Market Integration to support Back Market’s IMEI feature. If you had a Back Market Store connected previously, you should not experience any disruption in your workflow. However, if your Back Market Store shows an error, please follow the steps to reconfigure your store in ShipStation.

Back Market Requirements

Connection Requirements:

  • An active, seller-approved account with Back Market.

  • User Region (Europe or United States).

  • Back Market API Key/Token.

Order Import Requirements:

  • Must include a Ship To address.

  • Back Market requires vendors to specify serial numbers or IMEIs for smartphones. ShipStation supports this feature through the Internal Notes field in the Order Details. This article's section Additional Details about Back Market has more information.

Connect a Back Market Store to ShipStation

To connect your Back Market store to ShipStation:

  1. Log in to your Back Market account and copy your API Key.

    Find your API Key via your Back Office > Support & Technical Support page.

  2. Open a new tab or browser window and log in to your ShipStation account.

  3. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  4. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  5. Click Connect a Store or Marketplace.

    Store Setup Settings, arrow points to Connect a Store or Marketplace button.

  6. Select the Back Market tile.

    Back Market logo. Button that reads, Connect

  7. Select the Region for you store and paste in your API Key.

  8. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for the Back Market Integration

The ShipStation integration with Back Market supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service*

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

(See Additional Details)

Grey dash icon. Not applicable.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Back Market Status

Awaiting Payment

N/A

Awaiting Shipment

Status 1

Shipped

Status 9

Cancelled

N/A

On Hold

N/A

Sent with Shipment Update

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details About the Back Market Integration

  • Back Market requires all vendors to specify the serial numbers or IMEIs for smartphones. Currently, ShipStation supports this feature by sending the order’s Internal Notes in the marketplace shipment notification. You must manually enter the IMEI number into the Internal Notes field in the Order Details before it can ship. Once that order ships, the IMEI number will populate in Back Market, as expected.

    ODET_InternalNote-IMEI_MRK.png

  • Back Market only approves established online sellers who offer repair services.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information