ShipStation can help you identify some types of potentially fraudulent or risky orders so your team can review the order and take action as appropriate.
ShipStation should not be your only protection from fraudulent orders. ShipStation does not handle your customer checkout process, and when importing order information we only receive a portion of the available information.
For most selling channels, we will not import billing information beyond the buyer's name, so ShipStation's role in fraud prevention is limited.
For the best fraud prevention, we recommend you look into solutions available on your selling channel.
Below are some examples of automation rules to help identify potentially fraudulent orders:
This rule would locate any orders where the Recipient Name and Buyer Name do not match, create an alert, and apply a tag so the order can be easily located.
Set the Criteria to Recipient Name Does not Equal... [Buyer Name]. Set the Action to Add a Tag. Set another action to create an Alert.
These orders are not necessarily fraudulent - they could just be gift orders - so a more drastic action like Don't Import the Order would not be appropriate.
The Recipient Name criteria is the only criteria that supports a field replacement value.
Shopify Only - Requires additional set up. See Tag Fraud Risk Orders for more details.
This rule would locate any Shopify orders that were not determined acceptable by Shopify's Fraud Risk Assessment, and create an alert and apply a tag so the order can be easily located.
This rule would be used to quickly identify Shopify orders that were determined unsafe by Shopify's Fraud Risk Assessment, so your team can review the order and take action as appropriate.