Update Product Records

Methods for making changes to product records individually or in bulk via CSV within ShipStation.

Once product records are added to ShipStation, they can be updated in one of two ways:

  • Individually

  • In bulk

Update Products Individually

To update an existing product in ShipStation, open the Product Details screen.

You can open the Product Details screen by clicking on the SKU of the product in the Product tab, or clicking on the name of an item from the Order Details.

Order Items: red arrow points to the name of an item

In the Product Details screen, you can manually edit any information in the product record except for the SKU.

Standalone Product Detail popup

See the Product Details explanations in the Products Overview article for more information on the options available in each section.

Update Products in Bulk

ShipStation provides two options to update product records in bulk.:

The method you choose will depend on what you need to update.

Update Products Using Action Buttons

Select the product(s) you want to update and use the Action buttons (shown below) to do the following:

Action buttons available for All Products: Import, Export, & New Products.
  • Tag products: Tags are useful for filtering or triggering automated actions.

  • Apply a preset group (advanced feature)

  • Categorise products (advanced feature)

  • Deactivate products: Deactivating products prevents them from loading in your Products grid and applying their settings to imported orders.

These actions can be applied to individual product records, or multiple product records at once.

Update Products in Bulk via CSV

If you maintain a product CSV file using ShipStation’s Product CSV template, you can update that CSV and import it to make changes to multiple product records at once.

Or, to ensure you are always using the most updated products list available, export your existing products list from ShipStation at any time.

ShipStation will pop up a message to tell you the export has started. Close this window and you can continue to work in ShipStation while the export completes. ShipStation will alert you when the export is complete.

Click the link Click here to view the product export and ShipStation will download the CSV to your browser’s download location.

Product Export Complete pop-up notification, with Export file link at bottom.

Tips for Importing Products from a CSV

  • Use the provided ProductImportSample.csv file: Create your product import CSV file using the provided ShipStation CSV template. This ensures that the file is formatted correctly and that it contains all of the required information.

  • Do not change the headers: Do not make any changes to the text or change the order of the columns in the header row (row 1) of the pre-formatted CSV template. Doing so will cause the product import to fail.

  • Product Aliases are imported separately: Please see ShipStation's Product Aliases article for detailed information on how to import product aliases.

    Here are some things to keep in mind when importing product aliases:

    • SKU and Alias fields are required

    • The store name values must match the store names in ShipStation exactly.

    • You cannot convert an existing SKU to an alias using the alias CSV import. Use the Combine Products option instead.

Close the window and continue to work in ShipStation while the import completes in the background. ShipStation will alert you when the import is complete.

If your import fails, you will receive an import failure message that indicates the potential reason. See the Product Imports Troubleshooting article for steps to troubleshoot any errors you may encounter.

Product Record CSV Update Fields