Connect your Fulfilment account, send orders to your Fulfilment provider, add Fulfilment SKUs to product records.
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If you ship your orders through a fulfilment service, you can still use ShipStation to manage your shipping needs.
ShipStation integrates directly with multiple fulfilment providers so you can send orders directly to those providers using ShipStation (we even provide an automated way to do it!).
For fulfilment providers or drop shippers ShipStation doesn't integrate with, review our Dropshipping with ShipStation article to learn about your options.
Review the sections below for details on using our fulfilment service partners with ShipStation.
Fulfillments Count Toward Subscription Shipment Limit!
Shipments that are Marked as Shipped are considered fulfillments as well as orders that are sent to a fulfilment service like FBA via ShipStation. See How Shipments are calculated for more information about what counts toward your plan's shipment limit.
Before sending orders to fulfilment, you must first add a Fulfilment Provider, and ensure the SKUs associated with your products match the SKUs listed in your fulfilment provider account.
If you don't have a Fulfilment Provider account yet, review our Fulfilment Provider integration articles to learn more!
If you no longer use a fulfilment provider that you have connected to your account, you can remove the provider on the Settings page.
Click the three dots to the right of the provider and select Delete Fulfilment Provider from the drop-down menu.
The fulfilment provider will be removed from your provider list.
On the Fulfilments grid, orders delegated to that provider will still show that provider's name in the Provider column. However, the provider will not be available as a filter or as an option in the Configure Shipment Widget.
Before you can send orders for fulfilment, you must connect your Fulfilment Provider account to ShipStation. If you have not yet connected your fulfilment provider, review the instructions in the article for the provider you use:
At this time, you can only add one FBA account per country to a single ShipStation account. For example, you can add one FBA (US), FBA UK, and FBA CA account to a single ShipStation account, but you cannot add two separate FBA (US) accounts.
Once connected, the account will be available as a Ship From Location for your orders. You can then send orders manually to the fulfilment provider or create an automation rule that will send them automatically when they import.
Currently, you can only send individual orders to fulfilment when using ShipStation's new layout. We are working on the ability to send in bulk. Check back soon!
To send an order to your fulfilment provider from ShipStation, either select the order in the Orders grid or open the Order Details screen. Then do the following:
ShipStation then sends the order to the fulfilment provider and creates a fulfilment record in the Pending status, which you can view in the
Shipments > Fulfillments page.
On the Fulfillments page, the Provider column will display the name of the fulfilment provider you sent the order to.
Use Automation Rules to Set the Service
Avoid the manual process by setting up Automation Rules to automatically set the service when the order imports.
To automatically send orders to a fulfilment provider as soon as they import from your stores, you'll need to create an Automation Rule. An automation rule will apply to orders based on the criteria you set in the rule, so before taking this step make sure you've determined what criteria the rule should be based on.
Going forward, orders that match the criteria set in the rule will automatically be sent to the fulfilment provider with the selected service. Repeat the above steps to create additional automation rules for different fulfilment scenarios.
To apply this new rule to orders that have already imported and are Awaiting Shipment, click the Reprocess Automation Rules button under the list of automation rules.
When Fulfilling Items in an Order Separately
The above rule will apply to the entire order, sending all items in the order to fulfilment. If some items in an order go to fulfilment, but others do not, or the items need to be fulfilled by separate fulfilment centres, do not use automation rules as the creation of multiple shipments for an order cannot yet be automated.
Instead, create multiple shipments in the order and use the manual Send to Fulfilment option.
The SKU ShipStation sends to your fulfilment provider must match the SKU the provider has listed for that product. If the SKU that imports from your store matches the Fulfilment Provider's SKU for that item, you have no further steps to take!
If the Fulfilment Provider SKU is different than the SKU from your store, however, you must enter a Fulfilment SKU in ShipStation before you can successfully send orders for fulfilment.
For products with a Fulfilment SKU, ShipStation will send this SKU to the fulfilment provider instead of the SKU imported on the order.
Update Fulfilment SKU for Multiple Products
To update the Fulfilment SKU for multiple products at once, use the Product CSV import process. Enter the Fulfilment SKU into the FillSku field in your CSV.
If you submitted a fulfillment request in error, or need to cancel the request because the provider should not fulfill the order, you can do so by cancelling the fulfillment request. Keep in mind that the process only cancels the request, and does not cancel the order.
If you need to cancel the order, follow the process in Cancel and Restore Orders.
There are three places you can cancel a request for pending fulfillments: the Shipments Tab, the Orders Tab, and the Order Details.
Cancel only affects Fulfilments in ShipStation
Sending a cancel request will move the shipment to the Cancelled status in ShipStation and attempt to cancel the fulfilment with the provider, but it may not stop the provider from processing the order.
You should contact the fulfilment provider to confirm that you have cancelled the fulfilment.
To view the fulfilment status, go to the Shipments tab, then select the Fulfilments from the left hand sidebar.
We receive incremental updates from our integrated fulfilment providers about the shipment status. However, you can also select one or many orders and click Update Status(es) for the most up to date status.
Once the fulfilment updates as Shipped, ShipStation transmits the shipping information back to the original sales platform.