How to update your email address, password, and reset a forgotten password.
ShipStation's My Profile page displays profile information for the user you are logged in as.
In the My Profile page, you can update your user account's full name and email address, opt in to ShipStation's weekly digest email, and change your user account's password.
Review the sections below for detailed instructions on each function.
View the sections below for details on each action you can take in this screen.
You can update your profile's full name and email address under the Personal Information section. Please note, you cannot change your username once a user account has been added.
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Enter a new name and/or email address into the appropriate fields.
Click Update Profile to save any changes.
Additionally, check the box to receive a weekly digest email from ShipStation to your profile's email address (or uncheck to stop receiving it).
If you have forgotten your profile password, you will either need to have one of your account administrators reset the password for you, or you can logout and use the Forgot Your Password? link on the login screen.
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Click Forgot My Password on the login page.
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Enter either your user email address or username and click Send Reset Link.
ShipStation will then send an email to the email address you entered, or the email address associated with the username you entered.
Open that email and follow the instructions to reset your ShipStation password.
Username vs Email Address
If there are multiple usernames associated with the same email address, we recommend entering your username, to ensure ShipStation resets the password for the correct user.
If this process doesn't work for you, or if you don't receive the password reset email, please contact ShipStation support for assistance.
If you are an administrator on the account, you can change the password for any of your account users.
Click Edit next to the username whose password you'd like to change.
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Enter and confirm the new password.
You can also update the full name and email address associated with the username in this screen, as well as update any permissions and restrictions.
Username Cannot Be Changed
You cannot change the username itself. To change a username, you'll need to add a new user and set the old one to inactive.
Click Save once you've made your changes.
If the user you have updates is still unable to log into ShipStation, please have the account holder or authorized administrator contact support. Our support agents can help reset a user password once certain account information has been verified.
If no user is able to log in to ShipStation, please email .