Using a fulfilment provider with ShipStation. Add Dropship Manager features. Export orders in a CSV. Provide a dropshipper with restricted access to your account.
ShipStation offers our Dropship Manager Add-On for merchants that dropship products. This feature lets you aggregate orders from your marketplace account and then delegate those orders to different vendor accounts. This workflow is ideal for sellers who operate marketplaces that connect with multiple vendors to fulfill orders and ship to the customer. It streamlines the previous workarounds offered to sellers who use fulfilment providers not yet integrated with ShipStation.
If you use one of ShipStation's fulfilment provider integrations like FBA or Shipwire to fulfill your orders, review the Send Orders to Fulfilment article instead.
If you have not yet added ShipStation's Dropship Manager feature and would still like to manage your shipments in ShipStation, you can use one of two methods to dropship orders:
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Export order data to a CSV to upload or email to your fulfilment provider or dropshipper.
You can then use the Mark as Shipped feature when you receive the shipment service and tracking information back from your fulfilment provider.
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Create a restricted login to your ShipStation account for your fulfilment provider or dropshipper.
A restricted login limits the user to view only the orders assigned to them. The user can then log in and process orders directly in ShipStation without viewing or affecting any orders not intended for that provider.
If you do not wish to provide your fulfilment provider access to your ShipStation account, or if their workflow requires a CSV with a list of the orders they fulfill for you (perhaps because they generate labels outside of ShipStation), use the following method:
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Create a tag for the products fulfilled by your provider.
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Use a filter to display only orders that contain this tag.
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Export the orders to a CSV file.
You can then email the exported file to your drop shipper, or upload it into their preferred portal.
Once your fulfilment provider has shipped these orders and sent you the tracking information, you can then mark the orders as shipped so they move to the Shipped status, and the tracking information uploads into ShipStation. ShipStation will then notify the selling channel these orders have shipped.
You can provide your fulfilment provider access to your ShipStation account by creating a user login for them that is restricted to see only the orders you assign to them. Your fulfilment provider will log in to your account under their user and use your ShipStation account to create and print labels for the orders they fulfill.
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Click Add a User Account.
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Set the username, then give the full name and email address for this user.
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Set the permissions to the appropriate level of access you’d like for your fulfilment provider.
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Go to the Restrictions tab and select the option to Restrict this user to only see orders assigned to them and Restrict this user to only see shipments created by them.
These restrictions will prevent the new user from being able to see or alter any orders you do not wish them to see.
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Click Save.
An email will be sent to this address containing the username and temporary password.
You'll then want to assign orders to the new user you just created. Your fulfilment provider can now login to your ShipStation account to view and ship the orders they need to process.
Assign Orders with Automation Rules
Use Automation Rules to automatically assign orders to your drop-shipper user by tagging the dropshipped products and using the tag as the rule criteria.