Explains the order alerts found in ShipStation and what they mean. Instructions for how to view order alerts.
Order alerts appear as a numbered red oval next to the Profile icon in the top right of your ShipStation screen. For the new layout only, Combine Order Alerts will also appear as a number beside the Order Alert drop-down menu in the left-hand sidebar of your Orders screen.
Order alerts include:
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Combine Order Alerts: ShipStation detects multiple orders that could be shipped together. This is the most common alert.
The customer ID and the Ship To address on the orders must match for a combine order alert to occur.
New Product Records: When a new product record gets created in ShipStation from an imported order.
Low Inventory Alert: A product's inventory reaches the threshold you've set in
Settings > Inventory Settings.Automation Rule Alerts: When an automation rule runs and has the Create an Alert action.
Click the profile button and choose View Alerts to view details about the order alerts.
A pop-up will appear, displaying a list of the alerts.
From here you can click on the order to view or dismiss the alert(s) altogether.
You can also view Combine Shipment alerts through the left-hand sidebar on the Orders tab.
Click Order Alerts then Combine Shipments.
A pop-up menu will appear, displaying a list of the alerts.
From here you can click on the order to view, take the recommended action (here, Combine Shipments), or dismiss the alert(s) altogether.
Dismissing Alerts
Dismissing an alert will permanently dismiss it for that active user only. Because this action is user-specific, additional users will also have the option to see and dismiss the alerts.
You can use Automation Rules to create custom alerts that appear when orders are imported into ShipStation.
When defining the actions for the automation rule, choose the option Create an Alert...
You'll be prompted to enter the text that will appear for the alert and choose how long until the alert expires. You can enter plain text, or include order-specific field replacements, which will use data from the order when generating the alert message.
The available field replacements are Store Name, Recipient Name, Order Date, and Order #. Use the arrow icon in the bottom right corner of the text box to quickly select a field replacement.
Tip
If you use the Order # field replacement, the Order # will appear as a link that can be used to quickly navigate to the order.