Upgrade to the New ShipStation Connect

Information on the process of updating ShipStation Connect to the new ShipStation Connect v4 or later.

ShipStation has released a new version of ShipStation Connect to improve the printing experience for documents and labels. This article will guide you through updating ShipStation Connect on your system.

Why should I upgrade to the new version of ShipStation Connect?

Upgrading to the new version of ShipStation Connect gives you access to the following features:

  • Auto-update: ShipStation Connect's auto-update feature automatically keeps the app up-to-date with the latest Connect features.

  • Future enhancements: ShipStation Connect's redesigned back-end sets the stage for upcoming feature enhancements.

  • macOS Monterey: Support for macOS 10.12.x Monterey

  • Print Sharing: The new version of ShipStation Connect simplifies sharing printers with your ShipStation account users.

Take advantage of the new ShipStation Connect features by upgrading to the latest version of ShipStation Connect.

Follow the two-step instructions for your operating system (MacOS or Windows), which will:

  • Uninstall the old version of ShipStation Connect

  • Install and launch ShipStation Connect to access the new version

Uninstall the Old Version of ShipStation Connect

Before you begin, be aware that uninstalling ShipStation Connect will reset any custom settings in your ShipStation account back to the default settings. Any printers or scales with a custom name, shared with other users, or disabled will be reset to their default state. We recommend noting your Connect Settings before you uninstall.

Remember, when logging into ShipStation to do so using the same username used to register ShipStation Connect so you can see a list of your workstations and printers.

Install & Launch ShipStation Connect

Install ShipStation Connect on each workstation that has a printer connected to it. ShipStation Connect is compatible with both macOS and Windows.

Operating System Requirements

ShipStation Connect is supported on the following operating systems:

  • Windows 10 or later. Make sure any available updates for your version of Windows have also been installed.

  • macOS 10.12 (Sierra) or later.

ShipStation Connect may work on earlier versions of these operating systems. However, earlier versions are not supported and are not recommended.

Install ShipStation Connect only on your Printer Workstation(s)!

Any computer that does not have a printer connected, even if you use it for ShipStation, does not need to have ShipStation Connect installed.

You now have the most recent version of ShipStation Connect. From now on, ShipStation Connect will auto-update when updates are available so you don't have to worry about using an outdated version.

Review our ShipStation Connect Settings help article for details on the available settings for ShipStation Connect.

Launch ShipStation Connect

Windows users: ShipStation Connect should automatically launch once the installer has completed.

macOS users: Open ShipStation Connect from your Applications folder.

  1. Click Yes when prompted to launch ShipStation Connect automatically when logging in to your computer.

    MacOS Automatically Start pop-up message.

    We recommend allowing ShipStation Connect to start automatically when you log in to your workstation. If you click No on this screen, you must manually launch ShipStation Connect when you wish to print labels from ShipStation using the ShipStation Connect method.

  2. Enter the ShipStation username and password you use as the ShipStation admin when prompted for a username and password.

    ShipStation Connect login screen is shown with the Username and password fields highlighted.

    If you have multiple admin users, choose the username you want to use to administer ShipStation Connect settings in the future.

    When you are logged in to ShipStation with this username, you can rename, disable, and share printers with other users, even if you are logged into ShipStation on a computer that is not the printer workstation. 

    Check WorkStation Name

    The Workstation Name should match the name of the workstation. If the workstation has multiple users, ensure the WorkStation field corresponds to the currently logged-in user.

  3. Click Login.

  4. Close the ShipStation Connect window. The app will continue to run in the background.

    ShipStation Connect is open with the X to close the application highlighted.

ShipStation Connect is now ready to start sending print jobs to your printer(s)! If you are having issues printing after upgrading, review our Print Troubleshooting guide for further help.