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Mirakl

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ShipStation Content Team

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Mirakl is an enterprise marketplace that can help you scale quickly by managing all your selling channels in one place. ShipStation's integration with Mirakl allows you to import orders into ShipStation from your Mirakl marketplace as well as other stores you have connected to Mirakl.

Interested in getting started with Mirakl? Fill in their online form to get started!

Mirakl Requirements

Connection Requirements:

  • An active account with Mirakl.

  • Your Mirakl Username and Password.

Order Import Requirements:

  • Must include a Ship To address.

Connect a Mirakl Store to ShipStation

To connect your Mirakl store to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3. Click Connect a Store or Marketplace.

    Store Setup Settings, arrow points to Connect a Store or Marketplace button.

  4. Select the Mirakl tile.

  5. Click Connect to complete setup.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for the Mirakl Integration

The ShipStation integration with Mirakl supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

ICON_redx.png

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

ICON_redx.png

Payment Method

ICON_redx.png

Discounts

ICON_redx.png

Identifies Gift Orders

ICON_redx.png

Internal Notes

ICON_redx.png

Notes from Buyer

ICON_redx.png

Order Weight

ICON_redx.png

Item Weight

ICON_redx.png

Item Images

ICON_redx.png

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

ICON_redx.png

Marketplace to ShipStation Order Status Mapping:

ShipStation Status

Mirakl Status

Awaiting Payment

N/A

Awaiting Shipment

AWAITING_ACCEPTANCE ,AWAITING_SHIPMENT

Shipped

SHIPPED

Cancelled

REFUSED, ACCEPTANCE_TIMEOUT, FRAUD_CHECK_FAILED, FRAUD_CHECK_TIMEOUT, REFUSED_PAYMENT, PAYMENT_TIMEOUT, CANCELED, REFUNDED, AUTOMATICALLY_CLOSED

On Hold

CHANEL_SPECIFIC

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

ICON_redx.png

Note to Buyer

ICON_redx.png

Item Information

Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Importing from Multiple Channels

Mirakl connects to a huge selection of order sources, some of which ShipStation also integrates with. If you have the same store connected to your Mirkal account as well as to ShipStation, both stores could import the same orders. ShipStation and Mirakl have integrated in a way that it will prevent duplicate orders from most channels, with the exception of Shopify, Prestashop, and other channel aggregators like ChannelAdvisor. For these integrations, you must choose which channel you prefer to import your orders from.

  • To import from Mirakl: Set Shopify, PrestaShop, or the multi-channel integration to Inactive in ShipStation.

  • To import from the direct store connection: Disable the Shopify or PrestaShop connection within Mirakl Connect. Other multi-channel integrations are not compatible with Mirakl Connect. You must choose one or the other.

Troubleshooting Tips for Mirakl Integration

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Importing duplicate orders from Shopify or Prestashop.

If you want to import your Shopify and Prestashop orders through Mirakl, set the Shopify and Prestashop store to inactive within ShipStation.

If you prefer to use the Shopify or Prestashop integrations in ShipStation, log into Mirakl Connect and disable Shopify and Prestashop from there.

Duplicate order imports

Other multi-channel integrations, such as Channel Advisor, are not compatible with Mirakl Connect. Check if you have a multi-channel integration connected to ShipStation. If so, set the other multi-channel integration to inactive.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information