DPD from ShipStation

How to set up billing, features, postal rates, notes, and troubleshooting tips for DPD from ShipStation.

DPD from ShipStation allows you to immediately start creating domestic and international shipping labels using DPD services without signing up for your own DPD account. Additionally, you can take advantage of ShipStation's pre-negotiated discounted rates with DPD.

DPD from ShipStation Requirements

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Label & Shipment Requirements:

  • Weight and dimensions are required for all shipments.

  • DPD requires appropriate harmonization codes to be added to all customs declarations.

  • DPD requires both a first name and last name in the Ship To and Ship From addresses.

Activate ShipStation Carriers

Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Click the Get Started button.

    ShipStation Carrier setting. Arrow points to Get Started button
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.

Go to Settings > Shipping > Carriers and click the Update button.

ShipStation Carriers settings showing a notification banner for new services and the Update button selected

Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.

Available Features for DPD from ShipStation

DPD through ShipStation Carrier Services supports the following standard features:

Additional Features for DPD from ShipStation

DPD from ShipStation allows for the following additional features:

Feature

Description

Return Labels

DPD from ShipStation supports the creation of domestic return labels using any domestic service. Your customers will then need to drop these packages off at a local post office to be returned.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

DPD Germany Service Details

The following service details apply when shipping with DPD Germany from ShipStation.

How to Calculate Girth and Combined Dimensions

Girth is the sum of the two shorter sides of a parcel, multiplied by 2. For example: The girth for a parcel measuring 35 x 20 x 10 cm would be calculated as 2*(20+10). So, the girth for this parcel is 60.

Combined dimensions is the girth + the longest side. Using the above example it would be calculated as 60 (girth) + 35 (longest side) = 95 (combined dimensions).

For additional assistance with calculating the girth and combined dimensions of a parcel, see the DPD Girth Calculator. DE Calculator | EN Calculator

DPD Germany Details

DPD Service

Min* (cm)

Max* (cm)

Max Weight (kg)

Paketshop XS Paket

0

35

3

Paketshop S Paket

>35

50

20

Paketshop M Paket

>50

70

20

Paketshop L Paket

>70

90

20

Paketshop XL Paket

>90

20

* Min and Max are the sum of the Longest + Shortest sides (cm)

XL Paket maximum of 300 cm for Longest side + Girth (combined dimensions)

DPD Germany Classic Surcharges

Amount

Criteria

€4.50

Length: 120-175 cm or Width: >60 cm

€2.50

Volume: >150 L

€33.00

Weight: >31.5 kg or Length: >175 cm or Combined Dimensions: >300 cm

€55.00

Weight: >40 kg or Length: >250 cm or Combined Dimensions: >330 cm

DPD Germany Classic Kleinpaket Maximums

Maximum Weight

3 kg

Maximum Length

50 cm

Maximum Width

50 cm

Maximum Height

50 cm

Maximum Volume

111 L

Additional Details about DPD from ShipStation

  • DPD labels cannot be voided in ShipStation.

  • Custom label messages and label branding are not available for DPD shipping labels. The Order Number will be printed on the label in the Ref field.

  • DPD restricts the customs description field to 25 characters. If the description exceeds this character limit, you may receive an error when attempting to create a label.

    By default, ShipStation uses the product name for the customs description field. If your product names exceed 25 characters, update the description field of the product record to a description that is 25 characters or fewer. This value will overwrite the customs description field for orders going forward.

  • If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery, however, this is not guaranteed. Your item will be delivered within 1-2 working days following drop-off.

  • Labels for DPD Germany from ShipStation will expire if they are not used within 30 days of creation.

Post-Shipping Charges

Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel. 

These fees include, but are not limited to:

  • Excess weight surcharges

  • Out-of-area surcharges

  • Courier pickup-up surcharges

These fees are assessed by the courier and reported back to . Once ShipStation has received notification of these charges, they will be billed to the credit card you set up for carrier fees.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.